Lunch To Learn: Inclusive Customer Service

May I help you? Knowing how to properly engage with customers who have disabilities is a part of great customer service for owners and employees. This panel will help small businesses owners understand how to make sure your business and employees are ready for every customer and maximize your customer base. Sponsored by Opportunity Lynchburg. Did you know? More than 50 million Americans with disabilities - 18% of our population - are potential customers for businesses of all types across the United States. This group has $175 billion in discretionary spending power, according to the U.S. Department of Labor. That figure is more than twice the spending power of American teenagers and almost 18 times the spending power of the American "tweens" market. Accessibility attracts not only people with disabilities but also their families and friends. Like others, these customers often visit stores, restaurants, movie theaters, and other businesses accompanied by family or friends. This expands the potential market exponentially! This market is growing fast. By the year 2030, 71.5 million Baby Boomers will be over the age of 65 and demanding products, services, and environments that address their age-related physical changes.

Fee: No Cost