NEW: An engaging customer experience is the key to your business's success but what exactly does that mean? Whether you're a budding business trying to figure out how to best connect with your customer or a seasoned business looking to re-ignite your customer interactions, this hands-on, interactive workshop is designed to help you understand what the customer experience is and how it’s directly linked to your business’s profitability. What's In It For You? Workshop attendees will be able to: • Differentiate between customer service and customer experience; • Examine current trends, strategies and best practices in customer experience; AND • Identify your own business’s deficiencies to implement and transform your business’s overall customer experience (and ultimately, increase profits). Please arrive on time for CBP classes and events. Please arrive on time for CBP classes and events. Arriving 30+ minutes late may jeopardize your entry into the class or event. Please call or email as soon as possible if you are going to be late. CANCELLATION POLICY: *Please review carefully for our cancellation policy has changed as of January 1, 2016. -Participants whose checks are returned for insufficient funds will be charged a $35 fee. -Participants who have paid for a class and do not cancel at least 24 hours in advance, will forfeit their entire payment. -Participants wishing to receive a refund and have cancelled in a timely manner will be charged a 10% administrative fee. This event is held at our center in Springfield - unless noted otherwise. If you need directions, please visit our Website http://www.cbponline.org
Speaker(s): Cachet Prescott, SBDC Director
To register & for more information visit www.cbponline.org
Fee: $ 60.00