One Star: Customer Service Training

One Star: Customer Service Training

From Bad Reviews to Raving Fans: Fix Your Customer Service Like the Top 10%

Bad reviews aren’t just embarrassing — they’re expensive. In this dynamic in-person workshop, you'll uncover where poor customer experiences are draining your business and learn how to fix them using proven, high-touch hospitality systems.

You will learn:

• What One Star Really Costs
• First Impressions are Sales Conversations
• Consistency Builds Trust
• Fix it Fast -- Customer Service Recovery Systems
• and More!

One Star is designed for small business owners, managers, frontline team leads, and anyone responsible for customer experience, client service, or hospitality — including entrepreneurs aiming to build a five-star reputation and grow referrals.

Registration limited to 15 People — reserve your seat now and start turning one-star service into five-star success

Refunds are not available. The registration fee for the event covers the planning, preparation, and materials that are coordinated in advance.

Fine Print:

Our workshops, events, and programs are designed with a small business owner in mind. Actionable, sharing of ideas, and takeaways to keep things straight.  Pre-registration is required to receive the instructions to attend the workshop.

The SBDC reserves the right to cancel a workshop/event/program for insufficient enrollment, weather emergencies, and other unforeseen circumstances. Should a cancellation occur we will use the email you provided to contact you. Pre-registration is highly recommended. If an event is canceled or postponed and you have not pre-registered we will not be able to contact you.

All programs of the Virginia SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.