Business Smarts-Giving and Receiving Feedback

Many of us shy away from giving or receiving feedback. We like to think that we are doing our best at work every day. But it is a deep desire of humans to receive information. So why do we avoid feedback? Simple…. like the dental appointment, it can be uncomfortable! Sometimes, receiving (or giving) feedback can be as painful as getting a root canal! But, it doesn’t have to be. With proper tools and practice, this necessary process provides an opportunity to strengthen the team and enhance individual effectiveness. During this session, we will review information and share tools to assist participants in: • Understanding the different types of feedback • Getting comfortable with receiving feedback • Implementing a personal feedback equation • Creating a non-confrontational approach to feedback • Sharing feedback up-, down-, across the organization After the training, participants will be prepared to embrace feedback and may even look forward to their annual check-ups at the dentist!

Speaker(s): Presenter Sheri Bender is SPHR and SHRM-SCP certified. She holds a Master’s Degree in Adult Education/Human Resource Development from James Madison University and an Organizational Development Certification from NTL Institute. She also has over 20 years of practical human resources experience in various industries, including manufacturing, healthcare, privately-owned business, and non-profit organizations. Her specialty areas are training, employee relations, recruiting, team-building and coaching. Sheri also served as Past President of the Shenandoah Valley SHRM and the Winchester Area SHRM and currently serves as the Northern Virginia District Director for the Virginia State SHRM Council.

Co-Sponsor(s): Business Smarts Breakfast sessions are held on the 2nd Friday of every month with networking opportunities and guest presentations on a variety of topics The series is sponsored by your Shenandoah Valley Small Business Development Center, the Harrisonburg-Rockingham Chamber of Commerce, and Shenandoah Valley Chapter of SCORE. Refreshments provided by Black Sheep Coffee and Peace, Love, and Little Donuts.

Parking for Business Smarts: You may park in the Ice House lot on Bruce Street without a JMU permit during Business Smarts sessions from 7:30-9:45am.

Fee: No Cost