Delivering Memorable Downtown Experiences

Maximize your long-term profitability with efficient and friendly interactions at every single touch point. Come hear from Dr. Vincent Magnini, author and associate professor at Virginia Tech, and learn about the latest research on establishing and maintaining a first-class customer service culture.

Speaker(s): Dr. Vincent Magnini

Co-Sponsor(s): CBL, Virginia DHCD, Virginia Mainstreet

Breakfast provided for PRE-REGISTRANTS ONLY! Registration deadline is August 10th at 5PM!

Fee: No Cost