Customer Service Reimagined
This event has been canceled
Topics Covered: *Amazon has changed the playing field *You are the brand *Get found on the Internet *Development an extraordinary environment *Curb appeal remains a priority *Think of your business as entertainment *Have a robust digital media campaign that creates urgency *Build relationships *Take Responsibility *Express gratitude *Things not to do *Happy employees treat customers better than unhappy ones do
Speaker(s): Karen Epps, Colonial Heights Economic Developer Marc Willson, VSBDC Retail & Restaurant Consultant
Co-Sponsor(s): LSBDC, GMU, VSBDC, SBA, Colonial Heights Economic Development
Fee: No Cost
Location
All programs of the Virginia SBDC are open to the public on a non-discriminatory basis.
Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.
Funded in part through a Cooperative Agreement with the U.S. Small Business Administration.